LiloCre8tive (Pty) Ltd
Registration Number: 2021 / 730717 / 07
Jurisdiction: Johannesburg, Gauteng, South Africa

PHYSICAL PRODUCTS SHIPPING & FULFILMENT POLICY

1. Framework & Binding Agreement

This Physical Products Shipping & Fulfilment Policy governs the manufacturing, print production, packaging, transit, and collection of all tangible materials produced by LiloCre8tive (Pty) Ltd (hereinafter ‘the Company’), including but not limited to business cards, corporate branding packages, flyers, banners, and marketing collateral.

2. Production and Manufacturing Turnaround

All physical assets are custom-produced or manufactured to order. It is vital for clients to separate production windows from actual transit times:

• 7 Day Production Timeline:  All printing and physical product manufacturing requires a strict baseline turnaround of 7 Business Days.
• Commencement Buffer: The production countdown commences only after two conditions are met in full: (a) the client provides clear, written electronic sign-off on final digital design proofs, and (b) all outstanding upfront print balances or production invoices clear into the Company’s bank account.
• Post-Signoff Changes: Any layout, copy, or colour modifications requested after proof sign-off will immediately reset the 7-business-day timeline and will trigger additional design/reprinting fees charged at the Company’s standard hourly rate of R1 200.00.

3. Shipping Options and Regional Rate Matrix

Once the 7-business-day manufacturing cycle finishes, products are dispatched via the Company’s designated third-party courier network. Shipping fees are applied categorically across South Africa according to the following regional matrix:

4. Self-Collection and Courier Pick-up Option

Clients wishing to bypass standard shipping costs may opt to collect their final items or arrange an independent third-party courier pickup from the Company’s physical office:

• Zero-Fee Collection: Clients must select the ‘Self-Collection / Office Pick-Up’ track explicitly at the project’s onset or prior to print sign-off. When selected, all standard courier shipping fees are completely waived.
• Notification Rule: The Company will issue a formal ‘Ready for Collection’ notification via email precisely when the 7-business-day production loop closes. Materials cannot be released under any circumstances prior to this electronic alert.
• Collection Location: Collections must be conducted exclusively from the official LiloCre8tive office located in Johannesburg, Gauteng during standard business operational hours (Monday through Friday, 08:30 to 16:30, excluding official public holidays).
• Account Clearance: The client must ensure that all outstanding balances are paid and fully cleared into the Company’s bank account before items are handed over. Third-party couriers dispatched by the client will not be permitted to remove stock unless accounts read an absolute zero balance.

5. Delivery Conditions & Client Liability

• Upon receipt or collection of physical deliverables, the client is legally bound to a prompt verification process:
• 48-Hour Claim Window: The client must thoroughly inspect all physical goods and report any physical transit damage, extreme manufacturing defects, structural misprints, or volume shortages within exactly 48 hours of delivery or pickup.
• Evidence Protocol: All claims must be submitted electronically via email to the Company and must include comprehensive high-resolution photographic or video evidence documenting the reported fault.
• Deemed Acceptance: If no written claim is logged within the strict 48-hour inspection threshold, the delivered batch is legally deemed perfect, accurate, and completely accepted by the client. The Company will entertain no claims for refunds, replacements, or reprinting past this window.

6. Governing Law and Dispute Jurisdiction

This Physical Products Shipping & Fulfilment Policy is structured, interpreted, and governed in absolute accordance with the statutory laws of the Republic of South Africa. Both LiloCre8tive (Pty) Ltd and the client explicitly agree that any formal disputes, litigation, or contract enforcement actions arising directly out of shipping, print delivery, or fulfilment processes shall be brought exclusively before the competent courts sitting in Johannesburg, Gauteng, South Africa.